• Alternatives to the Workaround

    In an earlier post I commented on the danger of workarounds; how getting the work done despite persistent problems creates a pernicious condition that is vulnerable and wasteful.
    Anita Tucker provides a nice perspective here at Web M&M. From the article:

     

    "... health care professionals typically work around the immediate issue without engaging in additional steps to prevent recurrence. This pattern of behavior, called first-order problem solving, seems successful because patient care continues in the short term. However, the downside of first-order problem solving is lack of communication, which hinders real improvement from occurring for several reasons." Read more.



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