In an
earlier post I commented on the danger of workarounds; how getting the work done despite persistent problems creates a pernicious condition that is vulnerable and wasteful.
Anita Tucker provides a nice perspective
here at Web M&M. From the article:
"... health care professionals
typically work around the immediate issue without engaging in
additional steps to prevent recurrence. This pattern of behavior,
called first-order problem solving, seems successful because patient
care continues in the short term. However, the downside of first-order
problem solving is lack of communication, which hinders real
improvement from occurring for several reasons." Read more.